Privacy Policy

1. Who We Are

Pipeline Repair ("we," "us," or "our") is a home repair and maintenance company operating in Toronto, Ontario, Canada. Our registered address is 20 Larkin Ave, Toronto, ON M6S 1L8.

This Privacy Policy describes how we collect, use, disclose, and protect personal information that you provide to us through our website (https://pipeline-repair.org), over the phone, by email, or in the course of providing our services.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form, request a quote, or communicate with us, we may collect:

• Your full name
• Email address
• Phone number
• Home address or service address (when scheduling a visit)
• Description of the repair or maintenance issue
• Any attachments or photos you share with us

2.2 Information Collected Automatically

When you browse our website, we may automatically receive:

• IP address and approximate geographic location (city/region level)
• Browser type and version
• Device type and operating system
• Pages visited, time on site, and referring URLs
• Date and time of visits

This data is collected through cookies and standard server logs. We do not collect this data to build individual profiles — it is used in aggregate form to understand how our website is used and to improve it.

2.3 Information from Third Parties

We do not purchase, rent, or acquire personal data from third-party data brokers. Occasionally, a customer may refer someone to us — in that case, we receive only the contact information voluntarily shared by the referring party.

3. How We Use Your Information

We use personal information strictly for the purposes it was collected. Specifically:

• Service delivery: To schedule and carry out repair or maintenance work at your property.
• Communication: To respond to your inquiries, confirm appointments, and follow up after completed work.
• Quoting: To prepare and send estimates based on the information you've provided.
• Invoicing: To issue invoices and process payments for completed services.
• Website improvement: To understand how visitors use our site so we can make it more useful.
• Legal obligations: To comply with applicable laws, respond to legal requests, or enforce our agreements.

We do not use your personal information for targeted advertising, automated decision-making, or profiling. We do not sell your data to anyone.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to outside parties. We may share limited data in the following circumstances:

4.1 Service Providers

We work with a small number of trusted third-party service providers who assist us in operating our business — for example, our email hosting provider or scheduling software. These providers access only what is necessary to perform their function and are contractually required to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our business, our customers, or others.

4.3 Business Transfers

In the unlikely event of a merger, acquisition, or sale of all or part of our business, personal information held by us may be transferred to the acquiring entity. We would notify affected individuals before any transfer occurs and before their data becomes subject to a different privacy policy.

5. Cookies & Tracking

Our website uses cookies — small text files stored in your browser — to enhance your experience. We use:

• Essential cookies: Required for core website functions (e.g., storing your cookie consent preference).
• Analytics cookies: Used to understand visitor behaviour in aggregate (e.g., which pages are most visited). We do not use these to identify individuals.

You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of parts of our website.

For more detail, see our Cookie Policy.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined above or as required by law:

• Customer records (service history, invoices): Retained for 7 years to meet CRA record-keeping requirements.
• Inquiry and contact data (for inquiries that didn't result in a booking): Deleted after 12 months.
• Website analytics data: Retained in aggregate form; individual session data is not stored beyond 90 days.

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent for data processing where we rely on your consent as the legal basis.
• Request deletion of your personal data, subject to legal retention requirements.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit. Access to customer data within our organization is restricted to personnel who need it to perform their job.

That said, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and encourage you to take precautions when submitting sensitive information online.

9. Children's Privacy

Our services are intended for adults (18+) and our website is not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to your personal information, please contact us: